Frequently Asked Questions
Answers to all your questions about notout
From opening an account to bKash deposits, cricket betting, slots and bonuses — find detailed answers to everything in one place.
notout is a safe and accessible online gaming platform for players in Bangladesh. Below we have provided direct and honest answers to the most frequently asked questions. Clear information is given on every topic — account registration, depositing money via bKash, fast withdrawals, betting on BPL matches, slots games, the welcome bonus and responsible gaming. If you cannot find your question, contact our 24/7 live chat support.
Account and Registration
To open an account at notout, you need an active mobile number, a valid email address and a strong password. The registration process is simple and fast — it takes just a few minutes. Registering with accurate information makes future withdrawals and support requests easier.
notout is for users aged 21 and above only. You must confirm this age requirement during account registration. Providing false information during age verification may result in your account being closed and any deposited funds being forfeited.
No, only one account per person is allowed. Creating multiple accounts is against notout's rules. If detected, all accounts may be permanently closed and bonuses will be cancelled. If you have any issues, contact the support team directly.
Use the "Forgot your password?" option on the login page. A verification code will be sent to your registered email or mobile number. Use the code to set a new password. If you run into trouble, get help directly through notout live chat — our team is active 24/7.
notout may request account verification before large withdrawals. In such cases, you may need to submit a copy of your national ID card or passport. The verification process protects your security and prevents fraud. Once verified, future withdrawals are processed more quickly.
Deposits and Withdrawals
Deposits via bKash are usually instant — in most cases your notout account balance is updated within 1 to 5 minutes. Network issues may occasionally cause a slight delay, but this is rare. If your deposit has not arrived, contact live chat with your transaction ID.
The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800 — this applies to all payment methods, whether bKash, Nagad, Rocket or bank transfer. You can accumulate small balances and request a withdrawal once the minimum is reached.
Yes, both Nagad and Rocket are supported at notout. bKash and direct bank transfer are also accepted. The minimum deposit amount is the same for every method — ৳500. When making a deposit, make sure you enter the correct number and reference so the process completes quickly.
The standard processing time for withdrawals at notout is 10 to 45 minutes. Most requests are completed quickly. If your account verification is incomplete or you request an unusually large amount, it may take a little longer. If more than 45 minutes have passed, let us know via live chat.
notout does not charge any fees of its own on deposits or withdrawals. However, your mobile banking service (bKash, Nagad, Rocket) may apply transaction charges according to their own policies. Bank transfers may also be subject to the bank's own charges — contact your bank for details.
To deposit via bank transfer, get the bank account details from the cashier section of notout. After making the transfer, send a screenshot with the reference number to support. Processing time may be slightly longer depending on the bank. Several banks are supported, including Dutch-Bangla, City, BRAC, Islami and Sonali Bank.
Games and How to Play
To bet on BPL matches at notout, go to the sportsbook section, select cricket and find an active BPL match. You can bet on various markets such as match winner, total runs and the over in which the first wicket falls. Read the odds carefully before placing a bet and stay within your budget.
In live betting, odds change in real time as the match progresses. Whether the Tigers are batting or a wicket has fallen — odds move accordingly. You need to make quick decisions because odds change in an instant. notout's live betting interface is easy to use in Bengali.
RTP, or Return to Player, is the theoretical percentage of total wagers that players receive back on average over the long term in a game. It is a mathematical average — it does not mean you will receive this amount back in every round. A higher RTP generally indicates better long-term returns, though short-term variation is normal.
Yes, notout is mobile-friendly. The site can be used in full from the browser of any modern smartphone — from cricket betting to slots and live casino. You get a great experience right in the browser without installing a separate app. Chrome or Firefox works best.
notout's live casino features games from leading providers including Evolution Gaming and Ezugi — live roulette, baccarat, blackjack, Sic Bo and much more. Games are played in real time with real dealers. Tables are open late at night and in the early hours according to Bangladesh Standard Time (BST).
notout features games from verified providers including Pragmatic Play, PG Soft, JILI and Spribe, which use random number generators (RNG) tested by independent third parties. This means every spin or hand is completely random and not predetermined — fair play is assured.
Bonuses and Promotions
You will receive a 200% match bonus on your first deposit, up to a maximum of ৳10,000. For example: deposit ৳1,000 and you get a ৳2,000 bonus, giving a total balance of ৳3,000. If you deposit ৳12,000, the bonus reaches the maximum cap of ৳10,000, giving a total of ৳22,000. A 20x wagering requirement must be met before the bonus balance can be withdrawn.
A 20x wagering requirement means you must wager a total amount equal to the bonus multiplied by 20 before you can make a withdrawal. For example, if you receive a ৳2,000 bonus, you must wager 20 × ৳2,000 = ৳40,000. This can be completed gradually with small bets.
There is no separate application needed for the notout VIP program. Based on your regular play, you are automatically promoted from Bronze upward through Silver, Gold, Platinum and Diamond tiers. Weekly cashback increases at each tier — at the Diamond tier you receive a maximum weekly cashback of 0.8%.
Each week a set portion of your total bets is returned to you as cashback. The maximum weekly cashback is 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum and 0.8% at Diamond. Cashback is usually added to your account at the start of the week.
Yes, notout regularly offers promotional deals — especially during IPL, T20 World Cup and BPL seasons, and during festivals such as Eid and Pahela Baishakh. The terms of these offers may vary. Check the promotions page regularly or subscribe to the newsletter so you do not miss any offer.
Safety and Responsible Gaming
notout uses SSL encryption technology to keep all data secure. Your personal information, payment details and transaction history are not shared with third parties. Access the site through a secure connection and avoid using public Wi-Fi.
Yes, notout offers a self-exclusion or temporary break option. If you wish, you can temporarily suspend your account for a set period of time. This is an important part of responsible gaming. Contact the support team via live chat or email to use this feature.
Gaming addiction is a serious matter. notout supports responsible gaming and recommends seeking help if signs of addiction appear. Talk to a family member or a trusted friend, or look for professional counselling services. You will find more information on the notout responsible gaming page.
notout provides deposit limits and betting limits as responsible gaming tools. Setting these limits to keep your spending under control is a sensible step. Check your account settings or get help from support via live chat to set a limit.
If you think there has been unauthorised access to your account or you notice any suspicious transactions, change your password immediately and notify notout via live chat. Acting quickly helps limit any damage. Our security team is active 24/7.
Yes, notout's customer support is available entirely in Bengali. Bengali-speaking support representatives are available via live chat 24 hours a day, 7 days a week to help resolve your issues. You can also contact us by email — write to [email protected].
Still have questions?
Contact support
Our Bengali-speaking support team is available 24/7 to help you. Get assistance in an instant through live chat.
Or email us: [email protected]