notout's Privacy Policy
A complete and transparent account of how we collect, store, and protect your personal information.
1 Introduction and Scope
notout ("we", "our") is a trusted online gaming and sports betting platform in Bangladesh. We place the highest importance on protecting the personal information of our users. This Privacy Policy ("Policy") describes what information we collect about you when you use notout's website (notout.lat), mobile application, or any related services ("Services"), how that information is used, and what your rights are.
This Policy is an integral part of our Terms and Conditions. Please read this Policy in full before using notout's services. Continued use of the services will be considered as your acceptance of the terms described in this Policy.
2 Information We Collect
notout may collect the following categories of information from you:
2.1 Identity Information
Information you provide when registering an account:
- Full name and date of birth
- Valid email address
- National ID card or passport number (for age verification)
- Residential address
2.2 Financial Information
Information required to process transactions:
- bKash / Nagad / Rocket account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Wallet balance and bonus information
2.3 Usage Information
Information collected automatically while you use the platform:
- Game history and betting records
- Login times and session duration
- Preferred game categories and providers
- Bonus claims and wagering history
2.4 Technical Information
Information related to your device and connection:
- IP address and geolocation
- Device type, operating system, and browser
- Cookie and tracking pixel data
- Referral source and search keywords
3 How Information Is Used
notout uses your personal information for the following lawful purposes:
Account Management: To complete registration, verify identity, and ensure account security.
Transaction Processing: To manage all financial activities including deposits, withdrawals, and bonus payments.
Security and Fraud Prevention: To detect suspicious activity and ensure account security.
Customer Support: To resolve your issues and provide live chat support.
Service Improvement: To personalize the gaming experience and improve platform quality.
Responsible Gaming: To identify patterns of excessive play and provide necessary assistance.
4 Information Sharing and Disclosure
4.1 Sharing Information with Third Parties
notout does not sell or rent your personal information to any third party. However, limited information may be shared in the following circumstances:
- Payment Processors: Authorized payment gateways such as bKash, Nagad, Rocket, and banks — solely to complete transactions.
- Game Providers: Licensed software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — for game operation.
- Technology Partners: Authorized contractors providing secure hosting, data analytics, and fraud prevention services.
- Legal Obligations: Under a lawful order from a competent authority in accordance with the laws of Bangladesh.
4.2 International Data Transfers
Some of our third-party service providers may be located outside Bangladesh. In such cases, we ensure that data transfers are conducted under agreements that meet international standards and that the receiving party maintains adequate data protection measures.
5 Data Security Measures
notout applies industry-standard technical and organizational measures to protect your personal information:
- SSL/TLS Encryption: All data transmitted on the platform is protected by 256-bit SSL encryption.
- Data Storage Encryption: Sensitive stored data (such as passwords and financial details) is kept in encrypted form.
- Two-Factor Authentication (2FA): An additional security layer to prevent unauthorized access to your account.
- Regular Security Audits: Periodic system checks carried out by a trained security team.
- Access Controls: Only authorized staff can view data, and only to the extent required for their work.
- Data Backups: Secure backups of data are maintained on a regular basis.
While we strive to ensure the highest level of security, no method of transmitting information over the internet is completely secure. Keeping your account password confidential and making a habit of logging out are important for your own security.
6 Cookies and Tracking Technologies
6.1 What Are Cookies?
Cookies are small text files stored in your browser or on your device. notout uses cookies to improve your experience and ensure the proper functioning of the platform.
6.2 Cookies We Use
- Essential Cookies: Required to maintain login sessions and verify security. These cannot be disabled.
- Functional Cookies: To remember your preferences (language, display settings).
- Analytics Cookies: To understand site traffic and usage patterns, which helps improve the service.
- Security Cookies: To prevent fraud and account hacking.
6.3 Cookie Controls
You can reject or delete non-essential cookies through your browser settings. Please note that disabling cookies may cause some features of the platform to not work properly.
7 Data Retention Period
notout retains your information only for as long as necessary:
- Account Information: For as long as the account is active and for the period required to meet legal obligations after closure.
- Transaction Records: For the period required under financial regulations (generally a minimum of 5 years).
- Customer Support Communications: For up to 2 years in case they are needed for dispute resolution.
- Marketing Data: Until you withdraw your consent, or deleted immediately upon request.
- Technical Logs: For a maximum of 12 months for security purposes.
After the specified period, data is securely deleted or anonymized.
8 Your Data Rights
As a user of the notout platform, you have the following rights:
Right of Access
The right to request to view the information stored about you. We will respond within 30 days.
Right to Rectification
The right to request correction of inaccurate or incomplete information.
Right to Erasure
The right to request deletion of your information in certain circumstances (subject to legal obligations).
Right to Object to Processing
The right to object at any time to the use of your information for marketing purposes.
Right to Data Portability
The right to request your information in a structured, machine-readable format.
Right to Restriction
The right to request that the processing of your information be restricted in certain circumstances.
How to Exercise Your Rights
To exercise any of your data rights, please contact us:
- Reach our team directly via 24/7 live chat.
- Email us at: [email protected]
We aim to respond to valid requests within 30 days. In complex cases, an additional 30 days may be needed, and you will be informed of this.
9 Protection of Minors' Information
notout's services are intended solely for individuals aged 21 and above. We do not knowingly collect any personal information from minors. An age verification process is applied at the time of registration.
If we learn that we have inadvertently collected information from a minor, we will immediately close that account and delete all associated data. Parents or guardians may contact us regarding this matter.
10 Policy Changes and Updates
notout reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:
- Updates will be published in the notifications section of the platform.
- The "Last Updated" date at the top of the policy will be changed.
- For significant changes, a notification may be sent to your registered email address.
Continued use of the service after changes have been made will be considered as your acceptance of the updated policy. We therefore recommend visiting this page regularly.
11 Contact Us
If you have any questions, concerns, or objections regarding this privacy policy, please contact our data protection team:
Live Chat: Bengali-language support available 24 hours a day, 7 days a week.
Email: [email protected]
We aim to respond to all inquiries within 30 days. For urgent privacy matters, get immediate assistance via live chat.
Your information at notout is completely secure
With SSL encryption and industry-standard security, we protect every transaction and piece of personal information you share with us.
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